Return Policy

1. Introduction

At Glixarexzim, we want you to be satisfied with your purchase. This Return Policy outlines your rights regarding returns, refunds, and exchanges for products purchased from our website glixarexzim.ddd.

This policy complies with applicable consumer protection laws, including EU consumer rights regulations and German civil law (BGB).

2. EU Consumer Right of Withdrawal

2.1 Your Right to Cancel

If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Right

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2.3 Model Withdrawal Form

To: Glixarexzim, Neuer Wall 10, 20354 Hamburg, Germany, Email: managers@glixarexzim.world

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

3. Effects of Withdrawal

3.1 Refund

If you withdraw from the contract, we shall reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back from you any goods supplied, or
• 14 days after the day you provide evidence that you have sent back the goods, whichever is earlier.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

3.2 Return Shipping

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

You will have to bear the direct cost of returning the goods. The estimated maximum cost is approximately €15-30 within Germany, depending on the size and weight of the package.

3.3 Product Condition

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

For dietary supplements, this means the product must be:

• Unopened and in original sealed packaging
• In resaleable condition
• With all original labels and materials intact

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalized
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• Goods which are, after delivery, inseparably mixed with other items

Important: Dietary supplements that have been opened or unsealed cannot be returned for hygiene and safety reasons.

5. Defective Products

5.1 Legal Guarantee

Under German and EU law, you have the legal right to receive goods that conform to the contract. If a product is defective or does not match its description, you have the following rights:

• Repair or Replacement: You can request repair or replacement of the defective product at no cost
• Price Reduction: If repair or replacement is not possible, you may request a price reduction
• Contract Termination: In case of significant defects, you may terminate the contract

5.2 Warranty Period

The legal warranty period is 2 years from delivery for consumers. During the first year, defects are presumed to have existed at the time of delivery unless proven otherwise.

5.3 Reporting Defects

If you receive a defective product, please contact us immediately with:

• Your order number
• Description of the defect
• Photos of the defect if applicable

6. Damaged During Shipping

If your order arrives damaged:

1. Document the damage with photographs before opening
2. Keep all original packaging materials
3. Contact us within 48 hours of delivery
4. Do not use or consume damaged products

We will arrange for a replacement or full refund at no additional cost to you.

7. Return Process

Step 1: Contact Us

Email us at managers@glixarexzim.world with your order number and reason for return.

Step 2: Receive Return Authorization

We will provide you with return instructions and any necessary return authorization number.

Step 3: Pack Your Return

Package the items securely in their original packaging if possible. Include your order number and return authorization.

Step 4: Ship the Return

Send the package to our return address. We recommend using a tracked shipping service.

Step 5: Receive Your Refund

Once we receive and inspect your return, we will process your refund within 14 days.

8. Exchanges

If you wish to exchange a product for a different item, please follow the return process and place a new order. This ensures the fastest processing time.

9. Non-Returnable Items

The following items cannot be returned:

• Opened or unsealed dietary supplements
• Products past their expiration date
• Items damaged by misuse or improper storage
• Products purchased more than 14 days ago (for withdrawal)

10. Refund Methods

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfer: 3-5 business days after processing

Processing time begins after we receive and inspect your return.

11. Questions?

If you have any questions about our Return Policy, please contact us: